• Customer Satisfaction
In 1995 CPR began tracking data for our Customer Satisfaction program, where following a service call we ask customers to rate our performance on a number of issues and make suggestions for ways to improve on our services. The response rates have significantly increased since the programs first began. Not only are these numbers important internally and to our customers, but our vendors use them as a way of monitoring our performance. CPR has been recognized as an industry leader for their commitment to customer satisfaction, and we have years of data and happy customers to show for it!
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| Ratings are on a scale of 1 to 5 with 5 being excellent. Our average rating since the program began in 1995 is 4.76. |
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Yearly Avg.
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1999
|
4.79
|
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2000
|
4.77
|
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2001
|
4.77
|
|
2002
|
4.75
|
|
2003
|
4.69
|
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2004
|
4.77
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2005 |
4.78 |
2006 |
4.76 |
2007 |
4.75 |
|
|
2007
|
|
Jan
|
4.79
|
|
Feb
|
4.82
|
|
Mar
|
4.79
|
|
Apr
|
4.72
|
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May
|
4.61
|
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Jun
|
4.69
|
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Jul
|
4.53
|
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Aug
|
4.80
|
|
Sept
|
4.81
|
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Oct
|
4.86
|
|
Nov
|
4.86
|
|
Dec
|
-
|
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