New Customer Support Center Help Desk Designed to Meet your Needs
CPR’s new, revised and improved “Customer Support Center Help Desk” is ready to be launched.

Next Monday, November 29th CPR will implement a totally new and improved process for Sales, Service and Support for you, our Customers.

Through “Customer Feedback Surveys” you have emphasized your desire to be in touch with a live person in our Service and Support Teams, our Sales Team and our Bid & Quote Desk quickly and consistently. Rest assured, we have listened, we have heard you, and we are ready to respond.

On Monday, November 29th we are implementing changes to both our “In-Bound phone system” as well as to our Customer “Problem, Query and/or Request” response processes. All are geared to better support and respond to your technology needs from CPR.

The process for you will be simple, two simple steps. Call our main number (616-575-8500) and select Option 0 for our improved Customer Support Center Help Desk. That’s it! You will be greeted by a friendly voice who will take your “Customer Profile” information, then work as your dedicated Agent to put you in touch with the appropriate Sales, Service or Support team member to address your need.

If it is a service or support issue, you will immediately be directed to an appropriate technical support staff member. Same is true if it is a sales, project status or a bid/quote request. We will get you in touch with the right resource, the right solution provider, at the right time to meet your needs as soon as possible. Of course, to effectively meet your service and support, sales or training scheduling needs we’ll have to ask you to select Option 0 when you call rather than attempting to contact someone directly (who may or may not be available). Teammate direct extensions will still be available to you for other needs, but your needs and requests may not be handled in as timely a fashion if you desire if the teammate is unavailable when you call. Why wait?!

We appreciate you and we appreciate your business and the opportunity you have given us to service and support your technology needs. Our new Customer Support Help Desk will be there for you.

Join CPR at a Microsoft Connections Event!
Join CPR as we participate in the upcoming Microsoft Connections Events in Kalamazoo and Grand Rapids. This is a great opportunity to see how Microsoft technology can help you get ahead of the game even while on the go.

Take your office with you! At Microsoft Connections, a FREE event for growing businesses, you will discover the benefits of Microsoft Business Solutions CRM, Windows XP SP2 Small Business Server 2003, Office System 2003 and more. We’ll follow a company through day to day tasks of marketing their business, managing daily processes and taking care of customers, all while being away from their desk. And more than that… we’ll see how they do it safely and securely.

Recommended Audience: Business Decision Maker, Business PC User and Technology Decision Maker.

Event Details
Kalamazoo Event – December 7, 2004 – Radisson Hotel
Grand Rapids Event – December 9, 2004 – Crowne Plaza
Visit www.microsoft.com/connections for details.

Malware – Spyware, Adware – Protect Yourself!
Are you experiencing pop-ups even if you have a pop-up blocker? Is there a decrease in your computer's performance? Has your browser been redirected to another site when you go to a search engine such as Google? If so, you may be experiencing the symptoms of Spyware. Spyware is software installed on a computer without the user’s knowledge. Spyware can gather information about users which may include key loggers, screen capture devices, and trojans. Advertising spyware (Adware) is used for gathering personal information including passwords, email addresses and browsing habits. Spyware is frequently installed unknowingly by downloading free utilities such as add-on search bars, and peer-to-peer file sharing services is also a major spyware delivery vector. Sometimes simply visiting the wrong website causes your machine to become infected. Further, users "fixing" the problem yourself may inject unlicenses software into your environment.

In response to these issues, CPR has developed an offering to help you remove spyware and prevent it from reoccurring. Based on the depth of your problem CPR may be able to recommend a remedy for you to perform or CPR can perform an onsite visit to take care of the problem for you. There are tools available that allow you to remove spyware yourself. The solution you choose should offer scanning, cleaning, real time monitoring, and immunization against future attacks. Whether you decide to attempt to remove spyware yourself or have CPR do it for you we will be here to help you. If you would like to talk to a CPR technician about Malware and Spyware please contact your account manager or click here.

Macromedia Studio Classes
Like our e-news? Come learn for yourself how it is done! The CPR Learning Center offers all the Macromedia Studio classes including Dreamweaver MX 2004, Macromedia Flash MX 2004, Fireworks MX 2004, and FreeHand MX. Classes offered are listed on our Interactive Monthly Calendar or can be scheduled by request.

Our next class is Dreamweaver MX 2004 Advanced on December 8th in Grand Rapids. If you like to attend this class, click here.

Tell Us What You Think
If there's something you'd like to see in the next e.news, we'd like to know. Click on the following link to send us your suggestions:info@cprgr.com.