CPR Implements a New Voice over IP Phone System
CPR is excited to announce the installation and implementation of a new Cisco Voice over IP phone system. VoIP telecommunications technology promises a single architecture for all voice, data, wireless & video communications in one telecommunications network, thus reducing costs and enhancing CPR’s ability to serve our customers. The converged network’s new capabilities will greatly improve the efficiency of the CPR Customer Support Center. IP-based solutions can help Customer Support Agents answer more calls, complete them in less time and increase customer satisfaction.

“As West Michigan’s leading IT solutions provider CPR is committed to utilizing the technology we sell and service. The convergence of data , voice and video communications on to one network will provide CPR with greater efficiency and lower costs and most importantly help us serve our customers better.” states Jerry Engle, CEO.

As a Cisco Premier Partner, CPR has eleven Certified Cisco Engineers on staff. CPR has been implementing IP telephony Solutions for over 5 years for small to medium customers. The largest system implemented and supported by CPR has over 1500 phones. As an SBC Authorized Distributor, CPR can also assist in circuit design and installation and will manage the entire installation.

Link to Cisco Events
Cisco IP Telephony Wednesday
These half day sessions will demonstrate:
• How convergence lowers the total cost of ownership by _reducing network infrastructure costs.
• How a converged network with a fully integrated voice, video, and data _infrastructure can provide customers with richer online experiences and
_complete collaboration.

Date: Wednesday, November 17, 2004
______Wednesday, December 15, 2004
Time: All sessions are held from 8:30am – 12:00pm
Location:
Cisco Office
4690 East Fulton Street
Buliding C, Suite 201,
Ada MI 49301

To sign up for one of the IP Telephony Wednesday seminar sessions,
click here.

CPR in conjunction with ITMA is offering a special 2 Day IT Management Workshop. This workshop is designed to cover the basic critical success factors that are found in a well run IT group. Topics covered will touch on the various aspects of building and maintaining a quality IT environment that will promote a high level of both user and IT satisfaction.

Benefits Obtained
• Increase your ability to lead, manage, and motivate your team
• Understand the management skill sets that are needed to lead the various areas of IT
• Learn how the successful IT function is aligned with the Business Strategy
• Discover measures and goals that can play a part in achieving outstanding performance

Course Format
The course is a workshop utilizing various learning tools including real life examples, role-plays, and student exercises.

Date: Wednesday, November 17 & Thursday, November 18, 2004
Time: 9:00 am - 4:00 pm
Location: CPR @ Watermark Tech Center
1595 Galbraith Ave. SE
Grand Rapids, 49546

For a complete course outline and costs click here.

Citrix iForum 2004 Highlights
Citrix held its seventh annual iForum conference this October for over 2,300 industry partners and customers, bringing together those eager to learn how Citrix is both revolutionizing the ways in which people access information and increase productivity within their organizations.

Weren’t able to attend the iForum this year? Don’t despair, CPR will bring the best parts of iForum to you. Please join CPR as we present some of the highlights from iForum 2004.

This seminar will also include demonstrations performed on HP’s newest line of thin client devices and servers, a perfect compliment to Citrix in terms of efficiency and lowering your total cost of ownership (TCO).

Date: Tuesday, November 16, 2004 -Grand Rapids
______Thursday, November 18, 2004- Kalamazoo
Time: 8:30am – 10:30am

If you are interested in attending this upcoming event please contact CPR Events and we will reserve a seat for you. Please watch your email for further event details.

Tell Us What You Think
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