• Technology Advantage®

Proactive Management to Increase User Productivity by Reducing Downtime

Having been in the IT industry since 1982, CPR knows what businesses want, but more importantly, what they don’t want – employees at a standstill due to problems with computers and the associated technology. Technology Advantage® offers a system that monitors your desktops, servers, or network infrastructure and connectivity 24 hours per day 7 days per week. This real-time monitoring allows CPR to fix the majority of the problems before they affect your network and employees and recommend changes or upgrades based upon trend analysis of demand on the systems. The result is a workday less likely uninterrupted by computer catastrophes.

About Technology Advantage®

Technology Advantage® is a unique IT solution that provides Fortune 500 level IT support to small and medium sized businesses for an affordable monthly rate. Technology Advantage® Service Components include:

Help Desk
Certified Technicians staff the Help Desk 8:00am -5:00pm. Unlimited Tier 1 Help Desk calls are provided to all clients’ devices that are on the Technology Advantage® program. Day to day computer issues are resolved in real time for clients without having to be onsite. Problems not resolved by the Tier 1 Help Desk are escalated to Tier 2 Remote Engineering Team or an onsite Engineer. After Hours phone support available with Premium Coverage.